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Not satisfied with the product you have received. Not to worry!

Just let us know about your desire to return the products through any of the following means.

Send an Email to hello@20dresses.com

OR

Call our Customer Service Desk @ 96998 22211 (between 10:00 hrs. and 18:00hrs. (except sundays).

And our returns team would take it up from there!

We have a 3-point Return Policy:

1.     7 Days Return (From the day of receipt of product)

2.     Full Refund

3.     Free Reverse Pickup

 

7 DAYS RETURN

You can return any product for with in 7 days of receiving it. For hassle free returns processing, please do ensure:

·       Products are not used or worn (other than for trials)

·       Original tags & packaging is intact.

·       Clothes are not damaged or stained in any manner.

·       Original invoice is packed along with the products you wish to return

·       All accessories that come along with the products are packed.

·       There are no scratches or deformities on the surface of the products.

·       Seal is not broken for cosmetics & perfumes

·       Embellishments & Sequins are not damaged in case of jewellery and handbags

 

FULL REFUND

Once we receive the products, our experts will determine whether the above guidelines are adhered to or not. If things are in order, we will fully refund your money within 7 days time.

 

Refund Policy

·       For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made once we have received the products back at our warehouse. It may take 2-3 additional business days for the amount to reflect in your account.

·       For cash on delivery transactions, the customers have option to receive the refund in any bank account via NEFT (for which they will have to provide their bank account details) or, the refund amount will get credited to the 20D wallet linked to their customer account on the website/app. The 20D wallet never expires and they can use the wallet to buy anything else from the website/app. Customers can request refund of their 20D wallet balance in their bank account anytime by clicking the 'refund me' button on the website/app or letting 20Dresses customer care. Bank transfers usually take 2-3 business days for the amount to reflect in your account.

 

20Dresses Cancellation Policy

We reserve the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

 

Cancellation Policy For Customers

The customers can cancel an order until it has not been packed in our Warehouse through the App/Website/M-site directly. Any amount paid will be credited into the same payment mode using which the payment was made.

If any customer wishes to cancel an order that has been shipped but has not yet been delivered, they need to contact our customer service either calling on +91 96998 22211 or writing to us on hello@20dresses.com. Once we receive the product(s) back and verify its packaging/condition, we will refund process their refund within 24-48 business hours.

 

FREE REVERSE PICK UP

Shipping for returns are FREE at 20dresses.com. We will arrange for a free pick up of your shipment from your location.

In case you are in a location where our FREE pick up facility is unavailable, we request you to ship your package using a courier service of your choice, to the following address:

20Dresses.com

Nykaa Fashion Private Limited,

A-6, Gala No. 101 - 106,

Harihar Corporation,

Mankoli : 421302

Bhiwandi, Maharashtra

+91 96998 22211 (10:00 - 18:00 )

We will credit a fixed amount of Rs.100 towards shipping charges into your 20Dresses Wallet Account. To find out if FREE pick up facility is available in your location call us on +91 96998 22211.

 

 

HOW TO PACK YOUR RETURNS PACKAGE

It’s quite simple. We provide a return envelope (with a pre-printed address label) with every item shipped.

Securely pack the product (along with the tags and original invoice) in the box, which you received with the product, and use the return envelope to cover the box. Secure the return envelope by using the self-adhesive strip. The return envelope has a pre-printed address label on it.