Not satisfied with the product you have received. Not to worry!

Just let us know about your desire to return the products through any of the following means.

Send an Email to hello@20dresses.com

OR

Call our Customer Service Desk @ 96998 22211 (between 10:00 hrs. and 18:00hrs. (except sundays).

And our returns team would take it up from there!

We have a 3-point Return Policy:

1.     20 Days Return (From the day of receipt of product)

2.     Full Refund

3.     Free Reverse Pickup

 

20 DAYS RETURN

You can return any product for with in 20 days of receiving it. For hassle free returns processing, please do ensure:

·       Products are not used or worn (other than for trials)

·       Original tags & packaging is intact.

·       Clothes are not damaged or stained in any manner.

·       Original invoice is packed along with the products you wish to return

·       All accessories that come along with the products are packed.

·       There are no scratches or deformities on the surface of the products.

·       Seal is not broken for cosmetics & perfumes

·       Embellishments & Sequins are not damaged in case of jewellery and handbags

 

FULL REFUND

Once we receive the products, our experts will determine whether the above guidelines are adhered to or not. If things are in order, we will fully refund your money within 7 days time.

 

FREE REVERSE PICK UP

Shipping for returns are FREE at 20dresses.com. We will arrange for a free pick up of your shipment from your location.

In case you are in a location where our FREE pick up facility is unavailable, we request you to ship your package using a courier service of your choice, to the following address:

20Dresses.com

Outletwise Retail Private Limited,

A-6, Gala No. 101 - 106,

Harihar Corporation,

Mankoli : 421302

Bhiwandi, Maharashtra

+91 96998 22211 (10:00 - 18:00 )

We will credit a fixed amount of Rs.100 towards shipping charges into your 20Dresses Credit Account. To find out if FREE pick up facility is available in your location call us on +91 96998 22211.

 

 

HOW TO PACK YOUR RETURNS PACKAGE

It’s quite simple. We provide a return envelope (with a pre-printed address label) with every item shipped.

Securely pack the product (along with the tags and original invoice) in the box, which you received with the product, and use the return envelope to cover the box. Secure the return envelope by using the self-adhesive strip. The return envelope has a pre-printed address label on it.