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DELIVERY POLICIES

Mostly all of the products that are displayed on the website are available with us as inventory and we would ship them out as soon as we get the order. However, since we use third party courier services for our deliveries, they may take more than 2-5 days time to execute the deliveries depending on your location. On dispatch we will send you a mail giving you the details of the courier service used.

Delivery area

20Dresses.com delivers to over 700 locations within the geographical boundary of India. We currently do not deliver to any location outside of India.

Delivery methods

20Dresses.com dispatches all parcels using a courier chosen according to your order or the type of products sold on 20Dresses.com, to offer you fast and reliable delivery. Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress by following the steps mentioned in that email.

Charges

Shipping is Free (for all orders above Rs 994) irrespective of your parcel's location, weight, volume and fragility. We charge minimal Rs 75 for shipping for all orders below Rs 995.

Cash on delivery

We have started COD in limited pincodes. At the time of filling your shipping details on the checkout page, we will highlight payment options available to your pincode.

Delivery times

The goods will be shipped the same day if the order is placed before 4:00pm. For orders that are placed after 4:00pm, the shipping will be done the next day. Accordingly, the product will be delivered within 3-7 working days from the date of dispatch for all deliveries. Once our Logistics team has dispatched your parcel, an email will automatically be sent to you.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, 20Dresses.com promises to do its best to find the causes and resolve the problem in a timely manner.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress by following the steps mentioned in that email. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at hello@20Dresses.com or call us at our customer care number or by logging to our courier partner's website.

What Happens if I am not Available to Receive my Parcel?

Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to 20Dresses.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will redispatch it to you as per your instructions.

What should I do if I receive a damaged parcel?

If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse. Send us an e-mail at hello@20Dresses.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid or fully refund your amount.

What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at hello@20Dresses.com. For further information on returns kindly visit our return policy.

I Have Only Received Part of my Order

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you check the shipment tracking link sent to you via email . If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at hello@20Dresses.com